I was wondering if there were routine times that staff are on the server. If so, when are these times? If not, could that be a thing?
Essentially, no. There are no schedules and there hasn't been much activity from staff recently, we are sorry about that.
Best chance to get in touch with one is to click on the 'Forum Team' on the main forum and try and messaging a few of them asking them directly or setting a time to see them on the server.